Who We Are
UpCell Mobile is a Mobile Virtual Network Operator (MVNO) and is South Africa’s freshest cellular service provider. We are backed by MTN’s network infrastructure and can boast more than 95% coverage across the country. We offer SIM cards with number porting capabilities, cell phones, airtime and data, our own unique specials and, most importantly, a market-leading Rewards programme.
UpCell Rewards members get the best offers every time they use either our services or those at one of our participating retailers. Whether they are recharging with airtime, buying groceries, purchasing prepaid electricity vouchers or ordering takeaways from participating outlets, they will always earn Reward Points.
We are driven by the core principles of hard work and superior service, and aim to be known as trustworthy and reputable. We strive to offer a smooth and seamless experience to all who choose to use our products and services, and are determined to see our customers satisfied with their choice in UpCell.
What sets UpCell apart from the modern mobile giants is our ability to handle customer queries with expert communication, feedback, and a system of accountability across the business. Our customer service is focused on ensuring that all of our customers receive the very best service and attention whenever they need it.
UpCell is dedicated to providing the kind of customer support that South Africans deserve, not the support they are used to receiving from other providers. We truly believe in our system and its ability to ensure that all customer enquiries are dealt with speedily and with effectiveness.