Got Some Questions?

Discover all the ins and outs of UpCell Mobile

UpCell Mobile is South Africa’s Freshest Cellular Service Provider, we are an MVNO (mobile virtual network operator) utilising the mobile network infrastructure provided by MTN, this gives us more than 95% coverage across the country. We offer our own unique products and services, this includes billing and fulfilment. We do everything a mobile operator does, except running a network. We offer SIM cards, airtime and data, port numbers, all of this coupled with a market leading rewards program.

Please ensure that your bank card is activated for online purchases

  1. Go to https://www.upcell.co.za/promo-sign-up, scroll down and select a plan
  2. Select Yes or No to port your number
  3. Select your bank
  4. Click on continue
  5. Fill in the billing details and other fields
  6. Upload (or email to help@upcell.co.za) a clear photo or scan of your ID/Passport and recent proof of address (please ensure that this is not older than 3 months). Rica is done online
  7. Create your unique UpCell Mobile username and password, you will use this each time you log onto the UpCell Mobile website or App to purchase airtime and products
  8. Check your order details and specify shipping options. UpCell gives you two options –
    1. Door to Door Courier
    2. Click-and-Collect is available near you for example at Clicks, Caltex, Lewis, OK, Waltons, Spar The Body Shop and more
  9. Please make sure that you have a copy of your ID available on the day of delivery
  10. View cart details to ensure your order amount is correct
  11. Scroll down and proceed to Payfast

If you cannot proceed to Payfast, double check that all the fields are completed properly. When you scroll up to the top of the page, it will display which fields are missing

  1. At this point you will be redirected to the Payfast secure payment gateway
  2. Insert your bank card number
  3. Enter your cardholder details and CVV number which is the last 3 digits as it appears on the back of the card
  4. Click on pay
  5. A one-time pin (OTP) will be released to your phone to authorise the transaction
  6. Once authorised and payment is successful, you are now part of the UpCell Mobile network
  7. It’s that easy!

 

 Unsuccessful SIM card registration payment:

In the instance a payment does not go through successfully (perhaps due to bank card not being activated for online purchases  (see How do I activate my bank card for Online Purchases).  Please do the following:

  1. To complete payment at a later stage do not create a new account
  2. Log into your account with the same username and password that you created when you first signed up
  3. Click on the Shopping Cart at the top of your screen on the left
  4. Proceed with the transaction from the Shopping Cart, SIM Card and Membership Plan will still be displayed
  5. Check your order details and specify shipping options. UpCell gives you two options –
    1. Door to Door Courier
    2. Click-and-Collect from Clicks, Caltex, Lewis, OK, Waltons, Spar The Body Shop and more
  6. Please make sure that you have a copy of your ID available on the delivery day
  7. View cart details to ensure your order amount is correct
  8. Scroll down and proceed to Payfast

If you cannot proceed to Payfast, double check that all the fields are completed properly. When you scroll up to the top of the page, it will display which fields are missing

  1. At this point you will be redirected to the Payfast secure payment gateway
  2. Insert your bank card number
  3. Enter your cardholder details and CVV number which is the last 3 digits as it appears on the back of the card
  4. Click on pay
  5. A one-time pin (OTP) will be released to your phone to authorise the transaction
  6. Once authorised and payment is successful, you are now part of the UpCell Mobile network
  1. All R45 debit orders / stop orders are scheduled to go off automatically on the anniversary date of your SIM card purchase from the account linked to the card used to register
  2. If recurring payments / debit orders fail to go through (due to no funds in the account etc.) you will lose access to UpCell Rewards account and airtime recharge functionality until your account is up to date

 

Update of debit order information/failed debit orders:

To update debit order details or make up a missed payment, send an email to help@upcell.co.za and we will contact you to update card details and re-process the card for the outstanding amount

Yes, you may purchase as many SIM cards as you wish. You will also receive all the “free money” generated by purchases from these SIM cards on your account profile.

  1. To Recharge Airtime please log into your Account online via the UpCell Mobile App or upcell.co.za and purchase your chosen amount
  2. If you are unable to purchase airtime online due to no data etc. send a “please call me” dial *111*064 576 8055# and we will upload R15 airtime to enable you to purchase your airtime online
  3. Please note this R15 airtime will be deducted from your next airtime purchase

Dial *140# from your phone and follow the menu.

We hate to see you go, but if you need to cancel your account and end your membership, all you need to do is log into your account and cancel or send an email to help@upcell.co.za we will ensure that your subscription is cancelled and that you are no longer billed.

Our standard prepaid rates are R1,79 per minute on a per-second billing basis.  Buy R100 airtime then use your UpCell Reward points to get another R100 airtime which brings the cost down to 89.5c per minute.

And

By utilizing your instant reward points, the data rates are.

  • R15 buys you 100MB, (15c/MB)
  • R45 buys you 300MB, (15c/MB)
  • R52.50 buys you 500MB, (10.5c/MB)
  • R89.50 buys you 1GB, (8.95c/MB)
  • R175 buys you 2GB (8.75c/MB)

 

** You will  need to buy airtime first, in our Shop, then convert your airtime into data by dialling  *140#. Compare our data rates to other prepaid options.  And remember you can always get more free data using your cash back.

Your data is valid for 30 days from date of purchase, regardless of the bundle size purchased. When legislation is changed as to the retention period, UpCell Mobile will change this accordingly.

Your airtime does not expire, any unused airtime will rollover to the next month. However you are required to make at least one airtime purchase every 90 days, otherwise your SIM card will go into a soft lock for your protection.

If the account has not received a top-up in 90 days, it will be soft locked. Contact a friendly UpCell Mobile support agent who will assist you to unlock your SIM card.

1. Launch Safari and navigate to a website you frequently visit

2. Tap the Bookmark icon at the bottom of the screen (it resembles a box with an upward-pointing arrow)

3. Tap Add to Home Screen

4. Accept the suggested name for the shortcut, or enter one you like better

5. At the top of the screen, tap Add to save the new shortcut icon to the home screen

You’ll now see the new icon next to all your other app icons. If you use several home screens, you may need to scroll through them to locate it. To use the icon, just tap it to go directly to the saved website in Safari.

Make a Bookmarks Folder for Website Icons.  If you want easy access to multiple web bookmarks, you can repeat the website-icon making process with other websites and save them all in one folder. Do so by pressing and holding one of the icons until they all start to wiggle. Then touch and drag one website icon on top of another to create a folder. Add other website icons to the same folder by dragging and dropping them.

Please ensure that your card is activated for Online Purchases. If not, you will encounter issues at the payment gateway and your transaction will be unsuccessful.

  • Capitec Bank Cards:

Capitec cards need to be activated for online purchases. Follow the steps below:

  1. Log into your Capitec app or Internet Banking on your device
  2. Choose cards
  3. Sign in with your Remote PIN
  4. If you have more than one card, choose the card you want to use
  5. Tap Update Limits
  6. Tap Update
  7. Enter your daily limit for Online / Telephone / Mail Purchases to accommodate the R45
  8. Accept the agreement

Capitec recurring payment:

Capitec bank does not have a facility for recurring payments.  In order to ensure that your UpCell Service remains uninterrupted, you will need to set a stop order for the R45 UpCell Standard Plan to go off your account monthly to the following beneficiary:

Bank: First National Bank

Account holder name: Bird Wood Estate (T/A UpCell Mobile)

Account number: 62722929637

Account type: Cheque Account

Branch code: 221826

 

  • Standard Bank Cards

 

Confirm that you have a cheque account or credit card and NOT a savings/debit card with standard bank in order for the R45 to go through on our payment gateway

  1. Log into your Standard Bank application
  2. Click on “manage cards”
  3. Click on “card settings”
  4. Swipe the “make online purchases” button
  5. Scroll down to Card limits
  6. Tap EAP (electronic account payment) limit
  7. Ensure that the limit is sufficient to accommodate the payment of R45

 

  • First National Bank

 

  1. Log into your FNB application on your phone
  2. Click on cards
  3. Click on activate for online secure
  1. Click on the ‘Lost your password’ link at the bottom of your login screen
  2. You will be directed to a page where you are able to enter your username or email address
  3. You will receive an email message with instructions on how to reset your password.
  1. Dial *140# to convert Airtime to Data and check balances
  2. Dial 144 to setup your voice mail
  3. Dial *111*cell number# to send a please call me
  1. It could take up to 72 hours the SIM to activate
  2. Continue using your old SIM card until your device shows  ‘no service’
  3. Insert you UpCell SIM card into your device
  4. Restart your phone for the SIM to register on our network

The first step is to get an UpCell Mobile  SIM card and request a number port when you Sign Up. The next step differs depending on whether you have prepaid card or are changing from a contract.

If you are porting as a prepaid subscriber, you will have the easiest time of it. All you need is to request a number port when you Sign Up.

Contract ports are more complicated and involve a bit of paperwork. You will need to supply authentication details (specifically your ID number and existing account number). This information will be sent to your existing operator by UpCell Mobile to verify your details and the current state of your cell phone contract. Your account with your current operator will need to be paid up otherwise  your number port will be declined.

Once the relevant information is approved, your port activation will be processed within a period known as Network Synchronisation Time (NST).   The NST period falls between 19:30 and 23:30, Monday to Saturday. If a port is submitted on a Sunday or public holiday, it will only go through on the next business day.  During NST, your previous network deletes your number from its database and updates its call routing to the new network.

UpCell Mobile then activates your number and updates the call routing.  Your previous SIM card will no longer work and your UpCell Mobile SIM is officially activated.

It could take 3-7 days for a port to be completed.  Continue using your old SIM card until it shows no connection then insert your UpCell Mobile SIM which will then be activated.

Fun fact: You know those three beeps you hear at the start of a phone call? Those typically indicate that the cell phone number you are calling has been ported in the past.

Check out our Knowledge base articles and solutions in our Support Portal

Call us or send an email to help@upcell.co.za

Rica will take place online when you purchase your SIM card. Please have your ID book with you on day of the delivery for confirmation of delivery.

No. We will never do that! Your UpCell Rewards Points are available in your account and will be valid until the end of time!

There is a monthly subscription of R45 in order to activate your Rewards.  You will not earn UpCell Sigmas on this R45 but you do earn on every purchase thereafter.

TO BE ANNOUNCED