UpCell Mobile Rewards Programme terms and conditions

*  Monthly fee of R45 must be paid in advance, every month to enable the member to make use of the “Rewards Points” that vests in the members profile.

* Should a member’s fee not be paid then the member will not be able to access the “Rewards Points” until such time as the fees are paid up to date.

* The “Rewards Points” can not be purchased and can only be earned at a rate of 1 Reward Point for every R1 spent on www.upcell.co.za.  You will not earn additional  “Rewards Points” when you redeem “Rewards Points”

* “Rewards Points” that vests in the member’s profile may not be redeemed for cash.

*  Members must pay in cash (card payment) for all delivery charges.

* “Money Back” may not be used to pay for courier cost.

LEGAL: GENERAL DISCLAIMER: The UpCell Mobile Rewards Loyalty Points Program is brought to you by UpCell Mobile. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. UpCell Mobile assumes no liability for any user’s participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future program rules. Your participation is valid only at www.upcell.co.za and rewards may only be earned and redeemed on www.upcell.co.za. Participation in the UpCell Mobile Rewards Loyalty Points Program is a privilege granted to UpCell Mobile customers and as such can be suspended, revoked or terminated at any time by UpCell Mobile for any reason or for no reason. In the event of termination of your participation, all benefits including all accrued Loyalty Points and other program benefits will automatically and immediately be forfeited.

TERMS OF SERVICE: From time to time, UpCell Mobile may temporarily amend the Loyalty Point reward equations, without notice to the users. A user only earns Loyalty Points based on activity on and via the UpCell Mobile website. Users may opt to purchase products without using their Loyalty Points. Users will be able to check the amount of Loyalty Points accumulated in their account by logging into the MyAccount section and viewing the dashboard. Users may not redeem or exchange accumulated Loyalty Points for cash. Users may not give/donate/transfer/share their Loyalty Points to another user’s account. UpCell Mobile specifically reserves the right to terminate, cancel, suspend and/or modify the UpCell Mobile Rewards Loyalty Points Program, or any specific user’s participation in the UpCell Mobile Rewards Loyalty Points Program, if any fraud, virus or other technical problem corrupts the administration, security, safety or proper function of the UpCell Mobile Rewards Loyalty Points Program, as determined by UpCell Mobile in its sole discretion. In addition, UpCell Mobile reserves the right to terminate, cancel, suspend and/or permanently ban any specific user’s participation in the UpCell Mobile Rewards Loyalty Points Program if UpCell Mobile suspects that such user is conducting fraudulent activity to acquire, accumulate or spend Loyalty points including, but not limited to, by a user creating multiple UpCell Mobile Rewards accounts, false referrals, etc.

REDEEMING LOYALTY POINTS: Loyalty Points may only be redeemed on www.upcell.co.za. Loyalty Points may only be redeemed for a discount off the purchase price of an item. Loyalty Points may not be redeemed for payment of taxes or shipping costs. UpCell Mobile may limit the number of Loyalty Points which may be redeemed at one time. Users wishing to redeem Loyalty Points will receive a discount off the purchase price of their order in redemption of Loyalty Points, which will thereby be deducted from the User’s count of Loyalty Points. The system will update the User’s remaining Loyalty Points immediately after Loyalty Points are redeemed. UpCell Mobile may determine, in its sole discretion, to restrict the redemption of Loyalty Points with respect to certain products. UpCell Mobile reserves the right to vary any or all of the terms of the UpCell Mobile Rewards Loyalty Points Program, to amend these Terms of Service, or to terminate the UpCell Mobile Rewards Loyalty Points Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Loyalty Points earned on and after the date of the change; or b) change the value of already accumulated Loyalty Points. Notice of any such changes, amendments or termination will be provided to users via message or email, or by being posted on the UpCell Mobile website and will be effective immediately, unless otherwise stated in such notification.

Website terms and conditions

These terms and conditions apply to your use of the Website and by accessing this Website, you agree to be bound by the terms and conditions set out below. Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service representatives.

1. Definitions

1.1 UpCell Mobile  means UpCell Mobile ‘the service’ provider

1.2 “the Website” means www.upcell.co.za which is owned and operated by UpCell Mobile ‘the service provider’

1.3 “User” means any person that enters or uses the Website.

1.4 “we”“us” and “our” means UpCell Mobile, its affiliates, subsidiaries or its successors-in-title;

1.5 “you” and/or “your” means you the User

  1. Electronic Communications

When you visit the Website you consent to receiving communications from us electronically and agree that all agreements, notices, disclosures and other communications sent by us satisfies any legal requirements including, but not limited to, the requirement that such communications should be in writing.

  1. Disclosures in terms of section 43 of the electronic communications and transactions act, 2002

Any transactions concluded on this website will qualify as “electronic transactions” as defined in terms of the ECT Act and the following information is therefore disclosed in terms of section 43 of the ECT Act:

3.1 Street address: 28 Daisy Road, Hilton, KwaZulu Natal, 3245

3.2 The website address is: www.upcell.co.za

4. Refund Policy

We want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.

Our policy offers a full, no-hassle refund of your R45 subscription within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve.

We are not able to refund the cost of the SIM card or any courier charges.

We make every attempt to process the refund as quickly as possible. But our payment processor, or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.


By purchasing a product from our website You agree to the following terms and conditons

  1. If you are not satisfied with your goods, please contact us within 7 days of delivery.
  2. You can only earn Shop points OR “Free Money” when you make a purchase with your card on the website.
  3. Your Reward points OR “Free Money” may only be used once
  4. Your Reward points OR “Free Money” will not expire and you may accumulate your Reward points OR “Free Money”.


5. Disclaimer

5.1 Whilst every effort has been made by us to ensure the proper performance of this Website, the accuracy of the information, prices and images and their liability of the binary data on this Website, we do not guarantee the availability of services, stock, content and information offered on this website or the accuracy of the information and/or images on this Website.

5.2 Website may contain hyper-links to third party sites. We are not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. You access those sites and use those respective products and services solely at your own risk.

5.3 Gift vouchers/coupons may not be redeemed for cash.

6. Indemnification

You indemnify and holds us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of this Website, or the use of or information and/or images available on this Website, whether due to our negligence or not.

7. Variation

These terms and conditions may change from time to time. The obligation therefore is on you to review these terms and conditions at regular intervals.

8. General

8.1 These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

8.2 These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of these terms and conditions.

8.3 Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

8.4 These terms and conditions, as varied by us from time to time pursuant to section 5, above constitute the sole agreement between yourself and ourselves.

8.5 These terms and conditions shall be for the benefit of UpCell Mobile and may be waived by us in our discretion.

9. Payment options

All transactions will be processed in South African Rands (ZAR). We accept credit card and debit/cheque card payments via the website.

10. Customer and credit card and security policy

10.1 Credit card and cheque card transactions will be processed via PayFast Ltd. PayFast uses the strictest form of encryption and no credit card and cheque card details are stored on the Website.

10.2 Your details will be stored by us separately from card details which are entered by the client on PayFast’ secure site. For more detail on PayFast refer to www.payfast.co.za

  1. Contact details

Telephone Number – 087 700 9287
General Enquiries – help@upcell.co.za


IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By accessing the website you, in addition to accepting all the above terms and conditions, also specifically signify that you understand the bold clause and accept them.